Frequently Asked Questions
Everything you need to know about Dieux skincare and your orders.
What is the Dieux standard for ingredients?
We prioritize transparency and efficacy. All our products are formulated with clinically-backed ingredients, are 100% vegan, cruelty-free, and meet EU safety standards.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day return window for most products. For hygiene reasons, items must be in their original packaging and lightly used or unopened to qualify for a full refund.
Are your products safe for sensitive skin?
Yes, our formulas are dermatologist-tested and designed to be non-irritating. However, we always recommend performing a patch test on a small area of skin before full application.
Do you offer international shipping?
Currently, we ship to the United States, Canada, the UK, and select countries in Europe. Shipping costs and import duties are calculated at checkout.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.